RESOLVED: 13 Resolutions for LIFE

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  1. Resolved: 13 Resolutions for LIFE
  3. Resolved - 13 Resolutions for LIFE 01/20 by Beachside CEO Troy Dooly | Business

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Resolved: 13 Resolutions for LIFE

Don't have an account? Sign up. Tuesday April 03, Some name 10k Followers. HR Sign In Page. More by this Author. What Happened to Free Enterprise? Absolutism versus Localism. Be the first to comment Write Comment. Sign In to Post a Comment. Sign In. Something went wrong on our end. Please try again later. Leadership vs. Management in Matrix Organizations Part 1.

Leadership Vs. Management in Matrix Organizations Part 2. Trust is the key element in a team. However, your reason for that - your interest - may be that your bonus is tied directly to your returns, and that you have every incentive in the world to solve this problem another way. You may also offer what some of those things are, so that you are not just taking away something from them or denying their request, but offering positive alternatives in its place. One way to do this is to use "I Messages. What we would like you to do next time is call if you're going to be late, so that we know you're OK because we love you and care about you.

Seriously, can you imagine how we would have reacted if they had put it this way instead of the scenario we remember of being grounded for life while stomping off to bed?

That disarms the person you are speaking to, and it takes the fight out of their next statement back to you. Attack the Problem, Not the Person. Your points will be heard more clearly if you can depersonalize your comments and point only at the issue. Rather than accusing people of "always messing things up," it is better to say, "We'll have to take a closer look at why this keeps happening. You will be heard better and improve your chances of resolving the issue the way you want if you can catch yourself and take the zinger out.

Obviously, this is easier with e-mail and requires great concentration when in a face-to-face disagreement. Avoid the Blame Game. Assigning blame is only helpful in one instance in problem solving - if you assign it to yourself. Generally speaking, figuring out whose fault something is does not do any good if the goal is to fix a problem. The trick to resolving clashes is to focus on problem solving, rather than pointing fingers. Focus on what you and the others can do to solve a problem and make it better, and it will be behind you before you know it.

Focus on the Future, Not the Past. In the past tense, we have the purchase order, the contract, the agreement and the deal as it was understood by all involved. The present and future tenses are where the solution ends. Rather than focusing on what went wrong or who should have done what, the secret to dispute resolution is to treat it like problem solving and focus on what can be done to resolve the problem.


Once that is done, companies can look to the past tense to analyze what went wrong and how to improve quality control and efficiency. However, when there is a problem that has an angry customer or a disgruntled employee, the solution is all that anyone is interested in. Ask the Right Kind of Questions. Questions such as "Why is that?

They inherently question the person's judgment or opinion, as well as coming off as curt. More often that not, people ask these short, direct questions, the type that can sound like a police officer's interrogation or a lawyer's cross-examination. These questions are designed to get just what you want from someone, rather than to permit them to tell you what they want you to know about something.

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If you want someone to answer you with real information, rather than just arguing back, it is best to give them a little information first. For example, "Since I don't have a copy of the P. This questioning style tells a person that you are trying to do your job and to figure out some facts to get to reach a solution. By delivering your request in a poised and attentive tone, , it makes the person you are asking less defensive and gets you more of what you want.

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The other type of question that is especially helpful when you are trying to gather information is an open-ended question. These are the opposite of directive questions, and they invite the other person to tell you what he or she thinks is important about the situation. Pick Your Battles. It is also important when asking questions to remember to Pick Your Battles. Human nature makes us want to be right, even to the point of being defensive or arguing points that do not matter in the big picture.

It is even fair game to ask the other person, "On a scale of one-to, how important is this issue to you?

Resolved - 13 Resolutions for LIFE 01/20 by Beachside CEO Troy Dooly | Business

After all, business relations are, like my brother's future father-in-law once told him about marriage, a " proposition. Another marital proposition is also helpful here, do you want to be right, or do you want to be happy? Link Offers. Car salesmen do this all the time.

They ask you what you want your monthly payment to be and then set the price of the car and the interest rate on the loan or lease so that they can match your monthly payment. Essentially, it's a way of saying, "I can either do this or that, which would be better for you?

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Be Creative. Remember that everything is negotiable. Feel free to think outside of the box in order to expand the pie. Make it so that no idea is too far fetched. Being creative with resolutions takes longer, but can yield a true win-win solution. The best solution to a dispute is to get more business out of it.

As such, one common problem-solving technique is to propose that instead of a cash refund, giving clients a deep discount on future orders in order to show what a good job you are capable of doing for them. Many of the lawsuits I settle come away with win-win solutions, where instead of just compromising, we actually collaborate to reach a solution that benefits everyone.